Business
Passengers entitled to ticket cost refund after 2-hour flight delay — Sirika
Airline operators in the country are now mandated to refund the full cost of travel tickets to passengers after a two-hour flight delay.
This was disclosed by the Minister of Aviation, Hadi Sirika, on Thursday at the weekly State House briefing in Aso Villa, Abuja.
The minister read some of the rights of aviation passengers at the briefing and urged them to demand these rights whenever they are being trampled upon by airlines.
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“On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one email. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10 pm and 4 am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.
The minister, who said his ministry has started sanctioning some airlines who default on consumer rights, however, urged passengers not to be unruly at airports.